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At Caltra Media, we are committed to delivering high-quality services tailored to your needs. Due to the nature of our work, we have a strict no-refund policy. Please read the terms below carefully before engaging our services.
No-Refund Principle
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Because our work is custom-built and time-based, all payments are non-refundable once a project is confirmed and invoiced.
Cancellation
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If you request cancellation before work begins, we may—at our sole discretion—issue a credit note for unused funds, applicable to future services within six months.
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Once work has started, cancellations are no longer possible.
Service Modifications
Minor revisions that fall within the original scope are included.
Requests beyond scope will be quoted separately and require written approval.
Exceptions
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If Caltra Media cannot commence a project due to an unforeseen issue on our side, we will offer either (a) a full refund or (b) equivalent service credits—at your choice.
By engaging with Caltra Media, you agree to this policy.
For clarification, e-mail info@caltramedia.com
Refund Policy
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